Warranty & Product Return Services
WE TAKE PRIDE IN QUALITY OF OUR MANUFACTURING AND INSPECT EVERY PRODUCT BEFORE IT IS SHIPPED. Your new product was manufactured and assembled to meet the strict quality standards of the original manufacturer. We ship thousands of products every year to customers who are very happy with the quality and craftsmanship of our products.
Due to the nature of aluminum and stainless steel manufacturing and welding, some minor blemishes, scratches and/or nicks may be visible on the product. SUCH MINOR BLEMISHES, SCRATCHES AND/OR NICKS ARE NORMAL AND ARE NOT A VALID REASON TO RETURN A PRODUCT. If you believe that your product shows excessive blemishes, scratches or nicks, you must send us an email within 3 days stating your concern. DO NOT WAIT TO INSPECT YOUR PARTS! Your email must include photographs that clearly shows the size, pattern and locating of the blemish, scratch and/or nick.
If you are inspecting a part that needs assembly, be sure you do not misplace any small parts (bolts, inserts, etc.)
Stryker's 5 year warranty starts from the purchase date and covers defects that have occurred during the manufacturing process. Following a physical inspection that determines a valid warranty claim, Stryker will- at its discretion- replace, send replacement parts or reimburse for the repair of any eligible products. The anodized or powder coated finish and hardware are excluded from the warranty coverage. Stryker is not responsible for personal injury, boat damage or equipment loss directly on indirectly related to our products. This warranty does not cover damage due to acts of God (fire, flood, lighting, etc.) nor product misuse and accidental damage. Any cost of shipping and installation related to the return and replacement of products is the responsibility of the customer unless otherwise deemed by Stryker. Stryker T-Tops disclaims any warranty of merchantability or fitness for a particular purpose in connection with the Buyer’s purchase of units of any Product under this agreement. Defects must be reported within 30 days from the receipt of purchase.
All Stryker T-Tops and accessories have been carefully designed, manufactured and tested to meet the highest standards of quality and performance to be extremely well suited for a specific purpose. If any product is found to have been modified, altered, incorrectly installed, mistreated, neglected, improperly maintained, used for purposes it was not originally intended for or used beyond its physical limitations of design or material, any and all warranties will be deemed void. The warranty period shall not be extended by the replacement of materials under this warranty but the remaining warranty period shall continue in effect and be applicable to the replaced or repaired products or component parts areas under conditions of the warranty.
THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THOSE CONCERNING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS LIMITED WARRANTY IS ALSO IN LIEU OF ANY OTHER POSSIBLE LIABILITIES OF THE SELLER OR MANUFACTURER, WHETHER ALLEGED TO ARISE BY AGREEMENT OR BY OPERATION OF LAW. RESPECTING THE SALE , APPLICATION, USE OR FUNCTION OF PRODUCTS, INCLUDING BUT NOT LIMITED TO CLAIMS OF NEGLIGENCE, GROSS NEGLIGENCE, STRICT LIABILITY OR ANY OTHER TORT. IN NO EVENT SHALL THE SELLER OR MANUFACTURER BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE, REAL OR PERSONAL, ATTRIBUTED TO ITS PRODUCTS, NOR FOR ANY EXCAVATION, REMOVAL, REAPPLICATION, DOWNTIME, CLEANUP, LOSS OF USE, LOSS OF OPPORTUNITY, LOSS OF MARKET VALUE, LOSS OF RENTAL VALUE OR FOR ANY LOSS OF PROFITS OR OTHER SPECIAL, INCIDENTAL, RESULTING, CONSEQUENTIAL OR EXEMPLARY DAMAGE.
For any products we sell but do not manufacture, that product's manufacturer warranty applies and RMA requests must be made with them.
Goods can be returned by the ORIGINAL PURCHASER at their expense within three (3) days of the date of DELIVERY with no questions asked for a full refund of the purchase price (less shipping, labor, special order, and non-certified funds charges) provided the product(s) are in original new condition, in their complete original packaging and have not been installed.If for any reason you're dissatisfied with your purchase, we will replace the product or refund your purchase price within 30 days of purchase date from strykerttops.com.Note that returns must be in original packaging and in new, resalable condition otherwise a 25% restocking fee will be added. Damaged or unsalable products will not be accepted. All packaging, shipping and insurance costs incurred to return products to Aerial Wakeboarding are the responsibility of the purchaser and will not be credited. Original shipping fees paid for shipping to the customer are non-refundable.
All customer shipping charges are non-fundable. Customer is responsible for any shipping charges incurred for returns or exchanges. Customer will be billed for any additional shipping charges incurred for refused shipments.
Prior to returning any products to Stryker T-Tops for a return or replacement, it is required that you fill out the form below and submit it. If you are requesting to return multiple products, please complete a form for each product. We will contact you via email within 2-3 business days with further instructions. Thank you.